Shipping policy
Last Updated: June 2026
Thank you for shopping with STARQUALITYHAIRCO. We are committed to providing high-quality hair products and ensuring your order arrives safely and on time.
Processing Time
• Orders are processed within 1–3 business days after payment is received.
• Orders placed on weekends or holidays will begin processing on the next business day.
• During sales, product launches, or holidays, processing may take an additional 2–5 business days.
Shipping Time
Estimated delivery times:
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days (if selected at checkout)
Delivery times are estimates and are not guaranteed once the package has been shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the shipping method selected.
Free Shipping may be offered on qualifying orders during promotions or on orders over $300.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is entered:
• Contact us immediately before your order ships.
• Once an order has been shipped, we are unable to change the shipping address.
• We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
Once your package has been handed over to the shipping carrier, STARQUALITYHAIRCO is not responsible for shipping delays, lost, or stolen packages.
If your package is lost or delayed, please contact the shipping carrier directly. We will gladly assist by providing any information needed to help file a claim.
International Shipping
We currently do/do not offer international shipping.
If international shipping is available:
• Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
• Delivery times may vary depending on customs processing.
Signature Confirmation
High-value orders may require a signature upon delivery for added security.
Damaged Packages
If your order arrives damaged:
1 Take photos of the package and product immediately.
2 Contact us within 48 hours of delivery.
3 Include your order number and photos so we can assist you.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email: star.qualityhaircollc@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Please Note: Due to the hygienic nature of hair extensions and wigs, all sales are final.